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Privacy and Security Policy

Edgars Fruit collect three kinds of information from visitors to www.edgarsfruit.co.uk – site usage data from server log files, email information and contact registration details when you send an enquiry form. We have made every effort to ensure your privacy and personal details are protected at all times when you shop with us.

This privacy policy was last updated on 30 May 2014

Registration

You do not need to register with us to purchase items on our site. However shopping will be easier if you are registered, since you will not need to enter your contact details every time you wish to make a purchase.
If you are registered with us it makes it easier for us to contact you in the event of a product recall. You will also be able to receive email communications from us, such as newsletters advertising special offers or new products. If you are not registered you will not receive any email communications from us.
If at any time you wish to un-register from our site please contact us.

Site Usage

Server log files allow us to record visitor usage of the site. Edgars Fruit may collate this type of information in order to make changes to the site and its content – based on the way visitors interact with it. Log files do not contain any personal information.

Email Information and Contact Registration Details

For as long as you are registered with us we will hold some of your personal details on our computer system. From time to time, our customer service representatives will have access to some of your personal details in order to process your purchase and/or to maintain your account. Our staff will never have access to the whole of your credit/debit card number and you will never be asked to confirm or give out any of your card details by email. Even if you are registered with us, our system will never record any of your card details in our database other than to process your order. Order details, in accordance with the Data Protection Act, must be kept for 5 years and then destroyed. If you un-register from our site we will cease to hold any personal details or any other information we may have collected about you during the time you have been registered with us, except for order details.

When you click on a link to send an email to www.edgarsfruit.co.uk or you are asked to submit an enquiry form with details such as your name, email address and telephone contact number, this data is sent by our server as an email message and is not logged by any other system. If you are registered with us we may occasionally contact you with information about products which we feel are to be of interest to you. These recommendations may be made as a result of information we hold about you, or may be based on recent purchases you have made on our site. We will not email you in the future unless you have given us your consent.

Third Party Websites

You can feel confident of total security when registering your details on our site, since we will never pass your email address or any of your personal details on to any other third party companies. www.edgarsfruit.co.uk may also contain links to third party websites and partner sites. We do not control, and are not responsible for, the collation of any personal information by third parties whose privacy policy may differ from ours.

Cookies

Web cookies, or browser cookies, are small pieces of information that are generated as alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser for tracking and marketing purposes.

Our online store uses cookies in order to retain items in your shopping cart while you continue to browse. We may also use cookies to store information about your preferences, customise our site based on your previous purchases, speed up your searches; recognise your login details when you return to our site.
If your internet browser has cookies set to disabled, then items may not stay in your basket as you continue to shop. Our website is set to “allow all” cookies, to provide you with the quickest and easiest shopping experience. By shopping with us you are consenting to these cookie settings. If you wish to disable cookies, you can do so by clicking Settings in your internet browser. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

 

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Not sure what you require? Get advice and recommendations by calling our friendly team on 0844 579 3999
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