Edgar's Fruit FAQs
Our fruit delivery team believe that customer satisfaction should be the number one priority throughout everything we do. We work hard to provide a high-quality fruit delivery service that helps to keep your workforce healthy and happy, at the most affordable prices around!
We are always on hand to answer your questions, so give us a call today or take a look at the frequently asked questions below.
How many pieces of fruit are in a fruit box?
Can I choose what fruit I want?
Yes, Edgars Fruit realise that not everybody is the same or likes the same types of fruit. Our Classic Fruit Box contains a set amount and type of fruit which varies with the season. However, we offer a bespoke fruit box with you can tailor to meet you own needs including soft fruits, exotic fruits and dried fruit.
How often will my fruit box be delivered?
We can deliver your fruit for the office, any day of the working week and as often as you like. Some customers only have one fruit box a week, others have several fruit boxes on a daily basis. Edgars Fruit are a flexible provider of fresh fruit for the office and will develop a cost effective package that ensures that we meets the demands of your workforce.
Is there a minimum order?
Our minimum order is 1 fruit box per delivery, whether this is one box per fortnight, or 1 box per day.
Am I tied into a contract?
No. At Edgars Fruit, we only ask that you give a minimum notice of 1 week to stop your fruit delivieries to the office. You can then start up again at any time.
What happens if we run out of fruit?
We usually advise that you take advantange of our fruit box trial over a 4 week period. This means that over the period of the trial, we can work with you to ensure that you have a sufficient supply of fresh fruit for your staff. If you have not ordered enough pieces in your fruit box to last the week, we can easily increase the quantity or frequency of fruit boxes delivered. Likewise, if you have ordered too much, we can reduce the amount or frequency of delivery.
Do I have to repeatedly order my fruit box?
No, your fruit box will automatically be delivered at the frequency agreed with our sales team, containing the fruit that you have requested.
What happens if I want to change my fruit order?
Fancy some strawberries with your fruit box this week? Need extra fruit for a meeting? Want to swap some oranges for bananas? No problem, just contact our fruit sales team and they will make any adjustments to your existing fruit box order. We do ask that you give us 72 hours notice for any amendments.
Do you provide Vegetables too?
Are your Fruit and Vegetables Organic?
All our fruit and vegetables for our fruit boxes are delivered fresh from the fruit market. Dependent upon the season, we try where possible to source from local producers including Sussex farmed strawberries & raspberries, and Kent apples and pears. We do not supply Organic fruit & Vegetables.
Do you provide any other products?
Yes, we supply fruit hampers of various sizes which contain a variety of products which include fresh fruit, dried fruit, fruit juices/cordials and chocolate dipped berries. Why not send a luxury or superior hamper for Christmas or just to simply say ‘Thank You’ to someone who deserves it. Or for a special occasion, why not send one of our prosecco or Champagne hampers for Mothers Day or Valentines.We also offer healthy snack boxes and the option of fresh milk with every fruit delivery!
How can I order?
Fruit boxes & veg boxes can be ordered over the phone or via e-mail, or simply fill out our enquiry form on the website and our sales team will give you a call back!
Can an order be sent to several addresses?
Yes we can deliver to multiple sites if required with no extra cost, providing each site has at least one box. Our fruit delivery drivers can also take the fruit to the location required at each site.
What options are available for paying?
Payment can be made on invoice by bacs, direct debit, credit card or cheque! Cash or cheque on delivery only on request and must be the exact amount as our drivers do not carry cash with them!
What areas do you deliver to?
We cover the whole of the South Eastern Region including central London.
Do I have to have a weekly delivery?
No, deliveries can be made on a daily, weekly, fortnightly or monthly basis or as & when required!
What areas are covered by free delivery?
All deliveries in the South East and London are free of charge for our fresh fruit and vegetable box delivery. Outside of this area, there will be charges incurred, please speak to our fruit team for prices. There is a delivery charge for our gifts, hampers, chocolate dipped berries etc – please see website for prices.
How can I be sure that your products are premium quality?
We only purchase and supply ‘grade A’ fruit & vegetables direct from the fruit wholesaler so our fruit is of the highest quality. Our fruit is not stored for any length of time so is delivered to you as fresh as possible direct from market to you.
What happens if you don’t have all the products requested in stock?
Every effort is made to ensure all products ordered are sourced and supplied as requested. In the event that we are unable to supply certain fruit due to seasonal trends, we will advise and suggest a suitable alternative.
What is your policy on privacy?
What is your policy on customer satisfaction?
Edgars Fruit take pride in the high levels of service that we offer, however, should a customer be unhappy with any part of our service we will reach a mutually satisfactory agreement within 24hours to resolve any issues.
What happens if the fruits or vegetables ordered are damaged upon arrival?
In the unlikely event of this happening we will arrange a full credit for the damaged fruit or vegetables or alternatively arrange for a replacement delivery. Please view our return and refund policy.